Why a payment failed and how to fix it

When a renewal does not go through, your Premium features pause until payment succeeds. Most failed payments are fixed in under a minute.

Common reasons a charge fails

• The card expired or was replaced by your bank.
• Insufficient funds at the moment of the charge.
• Your bank flagged the transaction as unusual and blocked it.
• The billing address or CVC did not match.

How to fix it

1. 1
   Update your card. Add a valid card in Account → Billing.
2. 2
   Retry the payment. We retry automatically, or you can trigger the charge again from Billing.
3. 3
   Check with your bank. If it still fails, ask your bank to allow the charge, then retry.