Refunds: our policy and how to request one
Reviewed by Naughty AI SupportUpdated 3 min read
Refunds are handled case by case. Here is when you qualify, how to request one, and how long it takes — our team replies within 24 hours.
When you qualify
- You were charged after a confirmed cancellation.
- You were charged twice for the same period, or charged an amount you did not authorize.
- A technical fault on our side stopped you from using a feature you paid for.
Good to know
Subscriptions renew automatically and the current period is generally non-refundable once used, but we review every request on its merits. Cancelling early still leaves you full access until the period ends.
How to request a refund
- 1
- 2Include the details. Tell us the charge date, the amount, and a short note on what happened.
- 3We respond within 24 hours. If approved, the refund goes back to your original payment method.
How long refunds take
Approved refunds are issued to your original payment method, typically within 5-10 business days depending on your bank or card provider.
What if I subscribed through Apple or Google?
Purchases made inside the App Store or Google Play are refunded by Apple or Google under their policies. Request the refund from your store account, and contact us if you need anything on our side.
Will requesting a refund delete my account?
No. A refund only concerns the charge. Your account stays unless you choose to delete it.
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If this didn’t solve it, our support team is one email away and replies within 24 hours.